Eligibility and Timeframes
To keep things clear and fair, please take note of these windows:
- Notify us within 3 days of delivery for incorrect, damaged, or incomplete items.
- Items must be unused, in original condition, and with intact packaging when applicable.
- Some consumables or personal items may not be eligible for return for safety reasons; we will advise during confirmation.
How to Request a Return or Refund
Reach out and we’ll guide you step by step.
- Contact us via phone or email with your order details, concerns, and photos if applicable.
- We will verify eligibility, available replacements, or refund options.
- Once approved, we will share instructions for returning or exchanging the item.
Refund and Exchange Methods
- Exchange: We arrange a replacement of the same item or a suitable alternative if stock is limited.
- Store credit: Applied to your next purchase when mutually agreed.
- Refund: Processed to the original payment method or another method we confirm together.
Processing times vary by provider; we will communicate estimated timelines once approved.
Returns and Logistics
- Return instructions and drop-off/pick-up options will be shared after approval.
- Return shipping or transport may be shouldered by the customer unless the issue was caused by us (wrong or defective item).
- Pack items securely to avoid further damage during transit.
Non-Returnable Situations
- Products damaged due to misuse, mishandling, or unauthorized repairs.
- Items explicitly marked as final sale or non-returnable at purchase.
- Consumables or personal items where hygiene or safety would be compromised.
Need Assistance?
We are here to help. Contact us with your order reference so we can respond quickly:
- 4958 C. Santos Street, Barangay Tambo, Parañaque City, NCR 1700, Philippines
- contact@aldrineoregalharbor.store
- +63 975 195 9227
Updates to This Policy
We may refine this Refund Policy as we improve our processes or when regulations change. Please check back for updates.
Last updated: 2025-12-25